Academy for Hope

1. Who We Are

Academy for Hope is operated by Oasis Charitable Trust, a registered charity in England and Wales. Our website is academyforhope.co.uk. If you have any questions about this policy or how we handle your data, please contact us at [email protected].

2. What Data We Collect

We collect the following personal data when you interact with our website:

Registration and enrollment: First name, last name, email address, phone number, and billing address when you enrol in the course or register for a Masterclass.
Free trial registration: First name, last name, and email address.
Contact form: Name, email address, and the content of your message.
Payment information: Payments are processed securely by Stripe. We do not store your card details — only a reference to your Stripe customer record.
Course activity: Your progress through modules and lessons, quiz responses, and comments you leave.
Technical data: IP address, browser type, and pages visited, collected automatically when you use our site.

3. How We Use Your Data

We use your personal data to:

Create and manage your account and course access
Process payments and send receipts
Send you course-related emails (welcome, reminders, progress nudges)
Respond to your contact form enquiries
Send you marketing emails about Academy for Hope, where you have consented or where we have a legitimate interest (you can unsubscribe at any time)
Improve our website and course content
Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

Contract: To fulfil your enrollment and provide course access.
Legitimate interests: To send relevant course communications and improve our services.
Consent: For marketing emails where we have asked for your consent.
Legal obligation: To comply with financial and tax regulations.

5. Third-Party Services

We share your data with the following trusted third parties only as necessary to operate the service:

Stripe — payment processing. Stripe Privacy Policy
Resend — transactional and marketing email delivery.
Manus — website hosting and infrastructure.
Vimeo — video hosting for course content.

We do not sell your personal data to any third party.

6. Cookies

We use cookies to keep you logged in and to understand how our site is used. You can manage your cookie preferences using the banner shown when you first visit the site. Essential cookies (required for login and security) cannot be disabled.

7. Data Retention

We retain your account data for as long as your account is active or as needed to provide you with the service. If you request deletion of your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes (typically 7 years for financial records).

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict processing
Data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please email [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over HTTPS and payments are handled entirely by Stripe's PCI-compliant infrastructure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The date at the top of this page indicates when the policy was last revised.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Academy for Hope
Email: [email protected]
Website: academyforhope.co.uk